Reference

36ox Terms & Conditions For Your Account

36ox Terms & Conditions set the rules for opening an account, entering Live Casino, using local wallets and requesting account changes.

Account rulesWallet conditionsData and cookiesSupport contacts
36ox 36ox Terms & Conditions For Your Account
HELP ROUTES

Get Clear Answers On Policy Questions

A policy question should not hold up your account decision. We provide a direct support path for Terms & Conditions questions, including unclear wording, phone verification, wallet status and requests to correct account details. Use the available support chat from the contact area and include the account email or phone number connected to your request. Do not send a password or wallet PIN.

Team online

Terms clarification

Ask support chat which Terms & Conditions clause applies to account access, phone verification or a location question. We can point you to the relevant wording without asking for your password.

Wallet status

If DANA, OVO, GoPay or QRIS status does not match your account record, send the payment reference through support chat. We use that reference to trace the policy-related account check.

Account changes

For a correction, closure request or access concern, contact support with your registered phone details. We may ask for verification before changing account information or discussing protected records.

DATA PRACTICE

See How Our Terms Handle Your Details

The Terms & Conditions explain how account records are used during access checks, payment matching and support conversations.

Account data

We use details such as your phone number and account identifiers to connect verification, support requests and payment references. The Terms & Conditions describe the purposes attached to those records.

Cookies

Cookies may support session continuity and account access on your device. Our policy explains their role and how you can ask questions about cookie use before continuing.

Login protection

Keep your password private and sign out on shared devices. The terms allow us to pause access when account activity or verification details require a security check.

Record retention

Retention depends on the type of account, payment or support record involved. Ask support how a specific record is handled, and include the account contact used for identification.

Correction request

You can request a correction when your account details are inaccurate. Send the request through support chat; we may verify ownership before applying any change.

Policy changes

When Terms & Conditions wording changes, we will make the updated text available through the policy area. Check the current version before using account access or a wallet route.

Your Terms & Conditions Questions

These Terms & Conditions answers focus on the points you are most likely to check before opening or using an account. We cover local access, account records, wallet references, cookies, policy changes and the support route. If your situation is different, send the details through support chat without sharing your password or wallet PIN.

They cover account creation, phone verification, login duties, local access, wallet references, data handling, cookies, retention, policy changes and the process for contacting us about an account concern.

Access depends on local law. Check the current Terms & Conditions and any location notice shown during account access. If the wording does not fit your situation, contact support before continuing.

Phone verification may be required before account access or an account change. Use the phone details connected to your account, and contact support if the verification step does not match your record.

The terms explain that wallet entries must follow the displayed account instructions. Keep the payment reference, use matching account details and contact support when a wallet status needs checking.

Yes, you can request a correction through support chat. Include the account contact used for identification and explain the incorrect field. We may verify ownership before changing protected account data.

Cookies can support a continuing login session, while account records support verification, payment matching and support. The Terms & Conditions explain purposes and retention questions you can raise with us.

Use the support chat from the contact area and name the clause or account step you are asking about. Include your account contact, but never send a password, PIN or full wallet credentials.